Refund Policy
Classroom Courses
- Classroom courses may be cancelled provided at least 14 days notice is given to Peak Accountancy Training prior to the commencement of the course. A refund will be available less a deduction for study materials. For cancellations of courses within 14 days of the commencement of the course no refund is available.
- No refunds are available for cancellations made more than 3 months after payment has been made.
- Peak Accountancy Training reserves the right to reschedule or change the location of a course. Peak Accountancy Training will endeavour to let students know as soon as a change is made. In such circumstances the student has the option to reschedule the course, apply the fees to another course, or to receive a credit note or refund for the course fees paid.
- Peak Accountancy Training reserves the right to reschedule or change the location of individual days of a course. Peak Accountancy Training will endeavour to let students know as soon as a change is made. In such circumstances no refund or credit notes are made.
Online Courses
- Online courses may be cancelled within 14 days from the start of the course. Full refunds will be made, provided all materials that may have been issued are returned undamaged. The customer’s online account will be terminated. Customer's must advise if there is any delay to receipt of materials.
- No refunds are available for cancellations made more than 3 months after payment has been made.
- It is the customer’s responsibility to ensure that Peak Accountancy Training online resources are capable of being viewed and used on their technology. Refunds will not be given if the materials are not capabale of being viewed or used on their technology.
- Online resources and study support are made available for a period of 180 days from the date of commencement of each unit. After 180 days access to the online resources and support will be terminated. Access can be extended for a further 180 days on payment of a reinstatement fee of £50.
Exams
- It is the responsibility of the student to book their exams with an exam centre - the exam centre may have their own refund policy, and students are advised to check with the appropriate centre.
- It is the students responsibility to ensure that the booking is for the correct exam
- Exams booked at Peak Accountancy Training must be paid for 7 days prior to the date of the exam. Failure to make payment 7 days prior to the exam will result in the student being unable to sit the exam.
- Once an exam booking has been placed we are unfortuantely unable to offer refunds or transfers to other dates. If you wish to transfer a booking you will be required to place a new booking accompanied through our system.